FAQS
Shipping Information
I placed an order and received an order confirmation, but have yet to receive any tracking. Can you help me find my package?
Many times our tracking emails get sent to the Junk or Spam folder, so we recommend taking a look there first. If you cannot find a tracking email, please send us an email and we will be happy to look into it. It's also good to double check if you ordered an item that is up for presale.
When will my order arrive?
Orders typically ship from our warehouse within 48 hours excluding weekends and holidays and excluding any custom items. Please allow extra ship time during sale periods or holiday seasons.
Delivery timelines depend on the shipping service selected at checkout. US orders are shipped with UPS Ground from Orange County, CA and will take 2 - 5 working days for delivery depending on the state.
Returns & Exchanges
Do you offer free returns?
Our return portal can be used here to process a return for a full refund (minus flat rate shipping costs). We ask that exchanges be processed as a return and new transaction.
Please view our returns policy for more information.
Sizing & Styles
What size should I purchase?
Each item on our website contains a detailed size guide, which breaks down the measurements of all of our pieces. We recommend taking your own measurements of your body & a jacket you already own that you love the fit of, to compare to the measurements of our product. In general, our XS fits a 0-2, S fits a 2-4, M fits a 6, L fits an 8. If you’re between sizes, or are still unsure about which size to purchase, please send us an email at orders@fallonfoster.com and we’ll help you figure it out.
I want to purchase a custom piece, can you give me more information?
We do not offer custom pieces at this time.
Ordering & Payment
An item I want to purchase is out of stock, will you be getting any more?
Currently we have a pre-order option at checkout and provide the pre-order delivery dates in the description of the item. Please email us at orders@fallonfoster.com to inquire about upcoming shipping dates for pre-order styles.
If there is an item you want is sold out, please shoot us an email and we will do our best to accommodate your request!
When will I be charged for my order?
The order goes through as full payment on the credit card at the time the order is placed.
What does it mean to place a pre-order?
Pre-orders are orders for items that are not currently in stock, but that are expected to be available for purchase at a later date. If you submit a pre-order, the item will be reserved for you and mailed out to you as soon as the shipment reaches us.
Can I cancel my order after placing it? We're not able to make any changes to your order, but you do have a one hour window to cancel before it begins processing.